Olivia West Design Help Center

Below are steps for cleaning that can help maintain the cleanliness and longevity of your decorative pillowcase. Please note that while most of our fabrics are machine washable, it's important to follow the cleaning instructions provided with your shipment to ensure proper care.

1. Pre-treat Stains: If the pillowcase has stains or spots, pre-treat them before washing. Use a gentle stain remover or spot cleaner and follow the product's instructions for application. Allow the pre-treatment to sit for a few minutes before washing.

2. Use a Gentle Detergent: Choose a mild detergent that is suitable for delicate fabrics. Avoid using bleach or harsh chemicals, as they may damage the fabric or cause fading.

3. Select the Proper Water Temperature: Check the care label to determine the appropriate water temperature for washing the pillowcase. In general, it's best to use cold or lukewarm water to prevent shrinking or fading of the fabric.

4. Turn the Pillowcase Inside Out: Before placing the pillowcase in the washing machine, turn it inside out to protect the printed or embellished side from damage during the wash cycle.

5. Wash with Similar Items: Wash the pillowcase with similar items to prevent tangling and ensure even washing. Avoid overloading the washing machine, as this can prevent the pillowcase from getting thoroughly cleaned.

6. Use a Gentle Cycle: Set your washing machine to a gentle or delicate cycle to minimize agitation and protect the fabric. If your washing machine has an option for a hand wash cycle, that may be even gentler on delicate fabrics.

7. Air Dry: After washing, remove the pillowcase from the washing machine and reshape it if necessary. Avoid wringing or twisting the fabric, as this can cause stretching or damage. Hang the pillowcase to air dry.

8. Iron if Necessary: If the pillowcase is wrinkled after drying, you can iron it on a low heat setting. Use a pressing cloth or iron on the reverse side to protect any printed or embellished areas.

We typically ship all orders within 2 business days of receiving them. While we strive to ensure prompt delivery, please note that the actual delivery time may vary depending on the shipping courier's processing and delivery schedules. As such, we kindly advise that we cannot guarantee the exact length of time it will take for your package to arrive once it has been shipped. We appreciate your understanding and patience in this matter.

Yes, we offer custom-made pillows and other products tailored to your specific preferences. Whether you're looking for a personalized design, size, or material, our team is dedicated to creating custom pieces that meet your needs. Simply contact us with your requirements at contact@oliviawestdesign.com and we'll work closely with you to bring your vision to life. Please note that custom orders may require additional processing time, and pricing may vary depending on the specifications of the project. Additionally, as custom-made items are specially tailored to your preferences, we regret to inform you that we are unable to accept returns on these orders, as they cannot be resold to other customers. However, we do offer exchanges for damaged or defective items. We look forward to assisting you with your custom order.

Yes, we also offer couch pillow inserts to complement our range of decorative pillowcases. Our inserts are available in various sizes to fit standard couch pillow covers, providing you with an effortless way to update your home decor. Crafted from high-quality materials, our couch pillow inserts are designed to offer optimal comfort and support, enhancing the look and feel of your living space. Simply select the appropriate insert size when placing your order for our couch pillow covers, and we'll ensure a perfect fit for your cushions. If you have any questions or need assistance with choosing the right insert size for your couch pillows, please don't hesitate to reach out to our friendly customer support team at contact@oliviawestdesign.com.

Yes, all our products are meticulously handcrafted with care and precision. Our studio is based in Toronto, Canada, where we produce a significant portion of our items. Additionally, to provide a diverse range of options and styles, we also collaborate with artisans internationally who share our commitment to quality and craftsmanship. By blending local expertise with global influences, we are able to offer unique and culturally rich products that reflect our values of inclusivity and creativity. Whether made in Toronto or sourced internationally, each item is crafted with the utmost attention to detail and ethical standards.